Effective Date: January 1, 2025

At Cardio Natural, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning items purchased directly from us or through third-party affiliate programs. It also covers Printful Print-on-Demand (POD) products sold via our website. Please read this policy carefully to understand your rights and responsibilities.

1. General Return Policy

Eligibility for Returns

We accept returns for the following:
• Supplements: Must be unopened, unused, and in their original packaging.
• Printful POD Products (e.g., apparel, accessories): Returns are accepted for defective, damaged, or incorrectly printed items.
• Affiliate Program Products: Returns and refunds for these items are governed by the respective affiliate partner’s policies.

Timeframe for Returns

• Returns for supplements and Printful POD products must be initiated within 30 days of delivery.
• Affiliate product return timeframes vary; please check with the affiliate partner.

Non-Returnable Items

• Opened or used supplements.
• Custom POD products unless defective or incorrectly printed.
• Digital products, such as eBooks or downloadable guides.
• Gift cards.

2. Return Process

a. For Supplements Purchased from Cardio Natural

1. Contact Us: Email [Insert Email Address] with your order number and reason for the return.
2. Approval: Once approved, you’ll receive instructions on how to ship the item back to us.
3. Shipping Costs: Customers are responsible for return shipping unless the return is due to a defective or incorrect item.

b. For Printful POD Products

1. Defective or Incorrect Items:
• Contact us at david@cardionatural.com with photos of the defect or issue.
• Claims must be submitted within 7 days of receiving the product.
2. Resolution: Printful will evaluate the claim and provide a resolution, such as a replacement or refund.
3. Non-Eligible Returns: Returns are not accepted for buyer errors, such as incorrect size selection or color preference.

c. For Affiliate Program Products

1. Contact the Affiliate Partner: Returns for affiliate products must follow the respective affiliate partner’s return policy. Refer to the partner’s website or contact their support team for assistance.
2. Affiliate Programs Include: Purchases made through third-party links on our site (e.g., Amazon, other supplement brands).

3. Refund Policy

Eligibility for Refunds

Refunds are issued for:
• Supplements returned in unopened, original condition.
• Approved claims for defective or incorrectly printed POD products.
• Affiliate products that meet the affiliate partner’s return criteria.

Refund Process

• Refunds are processed within 7–10 business days of receiving the returned item.
• Refunds are issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

We do not offer exchanges at this time. If you require a replacement, please follow the return process and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately (within 7 days of delivery). Provide:
• Order number.
• Photos of the damaged or defective item.
• A description of the issue.

We will evaluate your claim and provide a resolution, such as a replacement, refund, or store credit.

6. Affiliate Program Return and Refunds

a. Purchases via Affiliate Links

If you purchased a product from a third-party affiliate link on our website:
• The affiliate partner’s return and refund policies apply.
• Please refer to the partner’s website for detailed instructions.

b. Our Responsibility

Cardio Natural is not liable for any disputes, refunds, or returns associated with affiliate products. However, we are happy to assist by directing you to the appropriate affiliate partner’s support team.

7. Printful POD Return Policy

a. Defective or Incorrect Products

Printful products are custom-made upon order and are eligible for return only if:
• The item arrives damaged or defective.
• The product received does not match the order (e.g., wrong size, design, or color).

b. Claims Process

1. Notify us at [Insert Email Address] within 7 days of receiving the product.
2. Include the following:
• Photos of the defective or incorrect item.
• Order details and description of the issue.
3. Approved claims will result in a replacement or refund.

c. Non-Eligible Returns

• Incorrect size or style chosen by the customer.
• Non-defective items, as all POD products are made-to-order.

8. Shipping and Handling

a. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

b. Refunds for Shipping Costs

Shipping fees are non-refundable unless the return is related to a defective or incorrect item.

c. Lost or Damaged Returns

Cardio Natural is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method.

9. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be effective upon posting to this page. Please review this policy regularly for updates.

10. Contact Us

If you have questions about this Return Policy, please contact us:
• Email: david@cardionatural.com

We are committed to providing you with a positive shopping experience. Thank you for choosing Cardio Natural!